Skip to content
Replied

Pricing explained · updated Oct 2026

Zendesk AI pricing: what you will actually pay

Suite Team from $55 per agent/mo with 5 automated resolutions per agent; extra resolutions $1.50 to $2.00 each. Below: every plan, how the meter works, and the real monthly bill at five traffic levels.

Try your own numbersReplied vs Zendesk AI

Zendesk AI plans

How it bills: Per agent seat, plus $1.50 (committed) or $2.00 (pay-as-you-go) per automated resolution.

Public list prices, Oct 2026. Vendors change pricing often.

  • Suite Team

    Billed annually, 5 automated resolutions per agent

    $55/agent/mo

  • Suite Professional

    Billed annually, 10 automated resolutions per agent

    $115/agent/mo

  • Extra resolutions

    Committed or pay-as-you-go, counted after 72 hours of no customer activity

    $1.50 to $2.00

  • Copilot

    Add-on

    $50/agent/mo

What Zendesk AI costs at your volume

Monthly estimates with 3 AI replies per chat and 65% of chats billed as resolved. $55/agent (annual) with 5 automated resolutions, then $1.50 each committed ($2.00 pay-as-you-go); assumes 65% resolve.

Estimated Zendesk AI monthly bill compared with Replied
AI chats / monthZendesk AIReplied
100$1451 Suite Team agent + 60 extra resolutions$29Starter, no badge
500$5351 Suite Team agent + 320 extra resolutions$29Starter, no badge
1,000$1,022.501 Suite Team agent + 645 extra resolutions$49Starter + 2 packs, no badge
2,500$2,4851 Suite Team agent + 1,620 extra resolutions$99Growth, no badge
5,000$4,922.501 Suite Team agent + 3,245 extra resolutions$199Growth + 10 packs, no badge

A “+” means the real bill is at least this much because higher tiers aren't public. Replied prices from our pricing page (Starter $29, Growth $99, Business $299).

Costs and catches to watch for

  • The most expensive per resolution in the market.
  • Per-agent pricing adds up fast as the team grows.
  • Advanced AI agents take real setup work.
  • No free plan, only a 14-day trial.

From public pricing pages and customer reviews, Oct 2026.

When Zendesk AI is worth it

Zendesk is the deepest helpdesk for large support teams, with ticketing, QA, workforce management and a huge app marketplace. If you run a big multi-channel support org, it may be worth the price.

Where Replied is different

  • A bill you know in advance. Replied Starter is $29/mo for 500 conversations. No per-resolution meter.
  • No seat fees. Unlimited teammates from Starter.
  • Live in a minute. Paste your URL and the agent is answering. No implementation project.
Full comparison

Zendesk AI pricing FAQ

How much does Zendesk AI cost per month?
Suite Team from $55 per agent/mo with 5 automated resolutions per agent; extra resolutions $1.50 to $2.00 each. For a small business with 500 AI chats a month and the badge removed, we estimate $535 a month (1 Suite Team agent + 320 extra resolutions). $55/agent (annual) with 5 automated resolutions, then $1.50 each committed ($2.00 pay-as-you-go); assumes 65% resolve.
Does Zendesk AI have a free plan?
No. Zendesk AI has no free plan on its public pricing page.
How does Zendesk AI bill for AI?
Per agent seat, plus $1.50 (committed) or $2.00 (pay-as-you-go) per automated resolution. That is why the same traffic can cost more in a busy month, and why we show estimates at several volumes on this page.
Is there a cheaper Zendesk AI alternative?
Replied bills per conversation with a hard cap. At 500 AI chats a month it costs $29 (Starter), with branding removed and unlimited seats. Zendesk is the deepest helpdesk for large support teams, with ticketing, QA, workforce management and a huge app marketplace. If you run a big multi-channel support org, it may be worth the price.

A flat bill you can read in one line.

Replied bills per conversation with a hard cap. Paste your URL and see it answer from your own pages.

See it answer on your siteStart free