Pricing explained · updated Oct 2026
Chatbase pricing: what you will actually pay
From $40/mo for 700 message credits; branding removal is a $99/mo add-on. Below: every plan, how the meter works, and the real monthly bill at five traffic levels.
Chatbase plans
How it bills: Message credits; reviewers report one reply costs 2–6 credits depending on the model.
Public list prices, Oct 2026. Vendors change pricing often.
Free
50 credits, 1 agent; agents deleted after 14 days of inactivity
$0
Hobby
700 credits, 2 agents, 2 seats
$40/mo
Standard
4,000 credits, 8 agents, 3 seats; adds helpdesk & API
$150/mo
Pro
15,000 credits, 11 agents, 5 seats
$500/mo
Add-ons
Extra credits $40 per 1,000 · extra agent $25 · remove branding $99
$25–$99/mo
What Chatbase costs at your volume
Monthly estimates with 3 AI replies per chat. 1 credit per reply on the default model (premium models cost more), so 1,500 credits. Extra credits $40 per 1,000; branding removal $99/mo.
| AI chats / month | Chatbase, badge on | Chatbase, badge removed | Replied |
|---|---|---|---|
| 100 | $40Hobby | $139Hobby + branding removal | $29Starter, no badge |
| 500 | $80Hobby + 1 credit pack | $179Hobby + 1 credit pack + branding removal | $29Starter, no badge |
| 1,000 | $150Standard | $249Standard + branding removal | $49Starter + 2 packs, no badge |
| 2,500 | $310Standard + 4 credit packs | $409Standard + 4 credit packs + branding removal | $99Growth, no badge |
| 5,000 | $500Pro | $599Pro + branding removal | $199Growth + 10 packs, no badge |
A “+” means the real bill is at least this much because higher tiers aren't public. Replied prices from our pricing page (Starter $29, Growth $99, Business $299).
Costs and catches to watch for
- Credit burn is confusing: a single reply can cost 2–6 credits depending on the model.
- Steep jump from Hobby ($40) to Standard ($150) to get the helpdesk and API.
- Removing branding costs an extra $99/mo; extra agents are $25/mo each.
- Reviewers report hallucinated answers.
- Billing complaints on Trustpilot include charges after cancellation and denied refunds (reported).
From public pricing pages and customer reviews, Oct 2026.
When Chatbase is worth it
Chatbase supports more channels today (voice, WhatsApp, Instagram, Messenger, email) and a wider model picker. If you need phone or WhatsApp support right now, it may be the better fit.
Where Replied is different
- Conversations, not credits. One visitor chat session is one conversation, regardless of how many replies it takes. No model-dependent burn rate to decode.
- Branding removal included. Every paid plan from Starter removes Replied branding. No $99/mo add-on.
- Inbox from day one. The AI + human inbox is on every plan, including Free. You don't need a $150 tier to take over a chat.
Chatbase pricing FAQ
How much does Chatbase cost per month?
Does Chatbase have a free plan?
How does Chatbase bill for AI?
Is there a cheaper Chatbase alternative?
A flat bill you can read in one line.
Replied bills per conversation with a hard cap. Paste your URL and see it answer from your own pages.