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Replied

AI support agent + live chat inbox

Support that knows your business.

An AI agent that learns your website in a minute, answers with sources, and hands tricky chats to your team. Paste your URL and watch it work.

  • No sign-up or card
  • Free forever plan
  • Flat $29/mo, hard-capped

Fernwood Help

Replies instantly · team online

Do you ship to Canada? How long does it take?

Yes. Tracked delivery to Canada takes 5 to 8 business days, and orders over $120 ship free.

  • Shipping & delivery
  • Duties FAQ
A shopper asks whether the store ships to Canada; the agent answers with delivery times and cites the shipping page.

Everything support needs. Nothing it doesn't.

Train

Paste a URL. It learns your whole site in about a minute.

60sfrom URL to a working agent

  • /shipping
  • /returns
  • /faq
  • /products/dune-set
  • and 138 more pages

Speaks your customer's language.

95+

languages, detected automatically

Always on.

Order question answered at 3:12 am

24/7

answers in seconds, while you sleep

Inbox

Your team takes over in one click.

Watch chats live, jump in, and the AI steps back. Drafts, summaries and assignment built in. Unlimited seats from Starter.

  • Maya L.AI answering
  • Jonas K.You're replying
  • Priya S.Resolved

Accuracy

Answers you can check.

Every reply cites the page it came from. When the answer isn't in your content, it says so instead of guessing.

  • Strict mode

    If it isn't in your content, it says so and offers a person. On by default.

  • Answer inspector

    Open any reply to see what it searched for and how sure it was.

Do you ship to Canada? Do I pay duties?

Yes. Tracked delivery to Canada takes 5 to 8 business days. Orders over $120 ship free, and duties are included at checkout.1 2

Sources cited

  • 1 · Shipping & delivery92%

    fernwood.shop/shipping

  • 2 · Duties FAQ81%

    fernwood.shop/faq#duties

Example chat: a shopper asks about shipping to Canada, and the answer cites the two help pages it used and how closely each matched.

Live in a minute.
Better every week.

No flow builder, no prompt engineering, no implementation project.

  1. Step 1: Train

    Paste your URL. Add PDFs, Notion pages or Q&A if you like.

  2. Step 2: Test

    Ask anything and see the pages it used. A readiness check tries the hard questions too.

  3. Step 3: Install

    One line of code, our WordPress plugin, or a guide for your platform.

  4. Step 4: Improve

    See what it couldn't answer and teach it in a click.

One flat price.
No surprise bills. Ever.

One chat is one conversation, with up to 30 AI replies included. At your limit the AI pauses, visitors can still reach you, and nothing is billed.

Starter

$29/month

  • 200 AI conversations a month
  • No branding, unlimited seats
  • Hard cap, never auto-upgraded
Free
$0 forever, live chat inbox and lead capture
Growth
$99/mo, try it 7 days free
Start freeSee all plans
Your bill at 500 AI chats a monthBranding removed
  • Replied$49/mo

    Starter (200 conversations) + 2 opt-in packs, no branding, unlimited seats

  • Tidio + Lyro$91.50+/mo

    Growth $59 + Lyro AI add-on from $32.50

  • Chatbase≈ $179/mo

    Hobby $40 + extra credits $40 + branding removal $99

Estimates based on public pricing, Oct 2026, monthly billing. Chatbase assumes ~3 credits per chat. Over 200, our AI pauses unless you opt in to $10 per 150 more. See full comparisons

Integrations

Plugs into what you already use.

Train it on your docs, answer where customers already are, and pass the rest to your existing tools. No new stack to learn.

API and webhook docs

Learns from

Your knowledge, kept in sync

  • Your websiteSitemap or crawl, re-synced
  • FilesPDF, Word, CSV, Markdown
  • NotionEvery page you share
  • Google Docs & SheetsAny link-shared file
  • Q&A pairsYour exact answers, pinned

Answers on

Wherever customers ask

  • Website widgetOne line, any platform
  • TelegramSame inbox, same AI
  • Share linkA full-page chat
  • Help pageSearchable, SEO-friendly FAQ
  • REST APIYour app, your UI

Acts & syncs with

The tools you already run

  • Shopify & WooCommerceOrder status, product search
  • StripeSubscription lookups
  • Cal.com & CalendlyIn-chat booking (Cal.com) or a link
  • HubSpot & ZendeskLeads to contacts, handoffs to tickets
  • Slack, Zapier & MakeSigned webhooks for every event

Runs on

The model you trust

  • OpenAIGPT-5.4 miniGPT-6 LunaGPT-5.4
  • AnthropicClaude Haiku 4.5Claude Sonnet 5.5
  • GoogleGemini 3.6 Flash

Security & privacy

Your data stays yours.

Read our security overview

  • Never used for training

    Your content and chats don't train any AI model.

  • Encrypted

    HTTPS everywhere. Integration keys encrypted with AES-256-GCM.

  • GDPR-ready

    DPA on request. Delete an agent and its chats anytime.

  • Admin-only controls

    Billing, API keys and deleting an agent are limited to admins.

Built for

Small teams with big inboxes.

Questions?
Answers.

Something else? Email support@usereplied.com and a human replies.

I'm on Chatbase or Tidio. How hard is switching?
Paste your URL and we learn your site from scratch, so there's nothing to migrate. Run both side by side for a week, then swap one script tag.
What counts as a conversation?
One visitor chat session with at least one AI reply, with up to 30 AI replies included (longer chats count again for each extra 30). Chats handled only by your team don't count. The optional premium AI models (GPT-5.4, Claude Sonnet) count as 3.
What happens when I hit my limit?
The AI pauses and visitors can still leave their email or reach your team. Nothing is billed. Want more? Opt in to packs of 150 conversations for $10. We never auto-upgrade you.
How do you stop the AI from making things up?
Answers come only from your content and cite their sources. In strict mode, if it can't find the answer, it says so and offers a human instead of guessing.
Can my team take over a chat?
Yes, on every plan. Watch chats live, jump in with one click, and the AI steps back. Visitors can ask for a human at any time.
Which languages does it speak?
95+. It replies in the visitor's language automatically, even if your site is only in English.
Is my data safe?
Your data is encrypted in transit and integration keys are encrypted at rest. We sign a DPA on request and never use your data to train AI models. Deleting an agent deletes its conversations too, and you can ask us to delete anything else.
Do I need a credit card to start?
No. Start on Free, or try Growth for 7 days without a card. Afterwards you drop to Free unless you upgrade. Your agent is never deleted.

Your best support agent is one paste away.

Try Growth free for 7 days, then keep free live chat or pick a plan. No credit card, no auto-upgrades, cancel in two clicks.

See it answer on your siteStart free