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Replied

Pricing explained · updated Oct 2026

Crisp pricing: what you will actually pay

From $45/mo with ~90 AI conversations included; AI credits expire monthly. Below: every plan, how the meter works, and the real monthly bill at five traffic levels.

Try your own numbersReplied vs Crisp

Crisp plans

How it bills: Prepaid AI credit, roughly $0.05–$0.10 per conversation; Hugo stops when credits run out.

Public list prices, Oct 2026. Vendors change pricing often.

  • Free

    2 seats, no AI

    $0

  • Mini

    4 seats, $5 AI credit (~90 conversations)

    $45/mo

  • Essentials

    10 seats, $25 AI credit (~450 conversations)

    $95/mo

  • Plus

    20+ seats, $75 AI credit (~1,350 conversations); white-label

    $295/mo

What Crisp costs at your volume

Monthly estimates with 3 AI replies per chat. Plans include prepaid AI credit (about 90, 450 and 1,350 conversations); top-ups estimated at the low end, ~$0.055 per conversation. White-label is on Plus.

Estimated Crisp monthly bill compared with Replied
AI chats / monthCrisp, badge onCrisp, badge removedReplied
100$50Mini + 1 $5 AI top-up$295Plus$29Starter, no badge
500$70Mini + 5 $5 AI top-ups$295Plus$29Starter, no badge
1,000$100Mini + 11 $5 AI top-ups$295Plus$49Starter + 2 packs, no badge
2,500$180Mini + 27 $5 AI top-ups$360Plus + 13 $5 AI top-ups$99Growth, no badge
5,000$320Mini + 55 $5 AI top-ups$500Plus + 41 $5 AI top-ups$199Growth + 10 packs, no badge

A “+” means the real bill is at least this much because higher tiers aren't public. Replied prices from our pricing page (Starter $29, Growth $99, Business $299).

Costs and catches to watch for

  • Seat cliffs: the 11th agent forces a jump from $95 to $295.
  • AI credits expire monthly, and Hugo stops answering when they run out.
  • Hugo takes work to tune.
  • Reporting is shallow, with limited transcripts and filters.

From public pricing pages and customer reviews, Oct 2026.

When Crisp is worth it

Crisp is a strong omnichannel inbox (WhatsApp, Instagram, SMS, email and more) with a knowledge base and status page. If you mainly need a human helpdesk, it's a solid choice.

Where Replied is different

  • Far more AI per dollar. Starter includes 500 AI conversations for $29/mo, compared with roughly 90 on a $45 plan.
  • Never goes silent. At your limit, the widget still collects emails and routes visitors to your team.
  • No seat cliffs. Unlimited seats from Starter, so growing the team never forces a plan jump.
Full comparison

Crisp pricing FAQ

How much does Crisp cost per month?
From $45/mo with ~90 AI conversations included; AI credits expire monthly. For a small business with 500 AI chats a month and the badge removed, we estimate $295 a month (Plus). Plans include prepaid AI credit (about 90, 450 and 1,350 conversations); top-ups estimated at the low end, ~$0.055 per conversation. White-label is on Plus.
Does Crisp have a free plan?
Yes. Crisp's free plan includes: 2 seats, no AI.
How does Crisp bill for AI?
Prepaid AI credit, roughly $0.05–$0.10 per conversation; Hugo stops when credits run out. That is why the same traffic can cost more in a busy month, and why we show estimates at several volumes on this page.
Is there a cheaper Crisp alternative?
Replied bills per conversation with a hard cap. At 500 AI chats a month it costs $29 (Starter), with branding removed and unlimited seats. Crisp is a strong omnichannel inbox (WhatsApp, Instagram, SMS, email and more) with a knowledge base and status page. If you mainly need a human helpdesk, it's a solid choice.

A flat bill you can read in one line.

Replied bills per conversation with a hard cap. Paste your URL and see it answer from your own pages.

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