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Replied

Pricing explained · updated Oct 2026

Tidio pricing: what you will actually pay

From $29/mo, but the Lyro AI agent is an add-on from $32.50/mo and Flows from $24.17/mo. Below: every plan, how the meter works, and the real monthly bill at five traffic levels.

Try your own numbersReplied vs Tidio

Tidio plans

How it bills: Billable conversations on the base plan, plus Lyro AI conversations sold as a tiered add-on.

Public list prices, Oct 2026. Vendors change pricing often.

  • Free

    50 billable conversations; 50 lifetime Lyro conversations

    $0

  • Starter

    100 billable conversations; Lyro is extra

    $29/mo

  • Growth

    From 250 billable conversations; Lyro is extra

    from $59/mo

  • Plus

    Plus usage

    from $300/mo

  • Add-ons

    Lyro AI from $32.50/mo · Flows from $24.17/mo

    from $24.17/mo

What Tidio costs at your volume

Monthly estimates with 3 AI replies per chat. Lyro is an add-on from $39/mo for 50 AI conversations; prices for larger Lyro tiers aren't public, so above 50 this is a floor. Branding removal needs Growth.

Estimated Tidio monthly bill compared with Replied
AI chats / monthTidio, badge onTidio, badge removedReplied
100$68+Starter + Lyro AI add-on$98+Growth + Lyro AI add-on$29Starter, no badge
500$98+Growth + Lyro AI add-on$98+Growth + Lyro AI add-on$29Starter, no badge
1,000$98+Growth + Lyro AI add-on$98+Growth + Lyro AI add-on$49Starter + 2 packs, no badge
2,500$339+Plus + Lyro AI add-on$339+Plus + Lyro AI add-on$99Growth, no badge
5,000$339+Plus + Lyro AI add-on$339+Plus + Lyro AI add-on$199Growth + 10 packs, no badge

A “+” means the real bill is at least this much because higher tiers aren't public. Replied prices from our pricing page (Starter $29, Growth $99, Business $299).

Costs and catches to watch for

  • AI is an add-on: base plan + Lyro + Flows is about $80/mo for a realistically automated store.
  • Automatic tier upgrades at 95% usage (reported).
  • The December 2024 repricing roughly doubled some customers' bills (reported).
  • Big jump from Growth to Plus at $300.
  • “Expensive” is the most frequent complaint in reviews.

From public pricing pages and customer reviews, Oct 2026.

When Tidio is worth it

Tidio has a mature live-chat app with native Messenger, Instagram and WhatsApp channels. If omnichannel social inboxes matter most today, it's worth a look.

Where Replied is different

  • AI included, not bolted on. Every Replied plan includes the AI agent and the live inbox. No separate AI add-on.
  • We never auto-upgrade you. Hit your limit and we cap. You decide whether to buy a pack or upgrade.
  • Shopify order status built in. Order lookups ship as a ready-made action on paid plans, no flow builder required.
Full comparison

Tidio pricing FAQ

How much does Tidio cost per month?
From $29/mo, but the Lyro AI agent is an add-on from $32.50/mo and Flows from $24.17/mo. For a small business with 500 AI chats a month and the badge removed, we estimate $98+ a month (Growth + Lyro AI add-on). Lyro is an add-on from $39/mo for 50 AI conversations; prices for larger Lyro tiers aren't public, so above 50 this is a floor. Branding removal needs Growth.
Does Tidio have a free plan?
Yes. Tidio's free plan includes: 50 billable conversations; 50 lifetime Lyro conversations.
How does Tidio bill for AI?
Billable conversations on the base plan, plus Lyro AI conversations sold as a tiered add-on. That is why the same traffic can cost more in a busy month, and why we show estimates at several volumes on this page.
Is there a cheaper Tidio alternative?
Replied bills per conversation with a hard cap. At 500 AI chats a month it costs $29 (Starter), with branding removed and unlimited seats. Tidio has a mature live-chat app with native Messenger, Instagram and WhatsApp channels. If omnichannel social inboxes matter most today, it's worth a look.

A flat bill you can read in one line.

Replied bills per conversation with a hard cap. Paste your URL and see it answer from your own pages.

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