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Replied

Pricing explained · updated Oct 2026

Intercom Fin pricing: what you will actually pay

Seats from $29/mo plus $0.99 per outcome, including “assumed resolutions”. Below: every plan, how the meter works, and the real monthly bill at five traffic levels.

Try your own numbersReplied vs Intercom Fin

Intercom Fin plans

How it bills: $0.99 per outcome, counted when a customer confirms, completes a workflow, or simply goes quiet for 24 hours.

Public list prices, Oct 2026. Vendors change pricing often.

  • Essential

    Billed annually, plus $0.99 per Fin outcome

    $29/seat/mo

  • Advanced

    Billed annually, plus $0.99 per Fin outcome

    $85/seat/mo

  • Expert

    Billed annually, plus $0.99 per Fin outcome

    $132/seat/mo

  • Add-ons

    Copilot $29/agent; Pro add-on $99/mo

    $29–$99/mo

What Intercom Fin costs at your volume

Monthly estimates with 3 AI replies per chat and 65% of chats billed as resolved. $29/seat (annual) plus $0.99 per outcome; assumes 65% of chats count as outcomes, including "assumed" ones.

Estimated Intercom Fin monthly bill compared with Replied
AI chats / monthIntercom FinReplied
100$93.351 Essential seat + 65 outcomes$29Starter, no badge
500$350.751 Essential seat + 325 outcomes$29Starter, no badge
1,000$672.501 Essential seat + 650 outcomes$49Starter + 2 packs, no badge
2,500$1,637.751 Essential seat + 1,625 outcomes$99Growth, no badge
5,000$3,246.501 Essential seat + 3,250 outcomes$199Growth + 10 packs, no badge

A “+” means the real bill is at least this much because higher tiers aren't public. Replied prices from our pricing page (Starter $29, Growth $99, Business $299).

Costs and catches to watch for

  • Bills are hard to predict: Reddit posts report jumps from $4K to $9K/mo and from $119 to $854/mo (reported).
  • Customers are charged for “assumed resolutions” when a visitor just stops replying.
  • Seat fees and add-ons stack on top of per-outcome charges.
  • Widely considered too expensive for small businesses.

From public pricing pages and customer reviews, Oct 2026.

When Intercom Fin is worth it

Fin is a mature product with voice, phone and enterprise integrations. If you run a large support org already on Intercom or Zendesk, its depth may justify the price.

Where Replied is different

  • A flat monthly price. Replied's Growth plan includes 2,500 AI conversations at a fixed price. You know the bill before the month starts.
  • Hard cap by default. When you reach your limit, Replied stops starting AI conversations and offers visitors email or a human. No surprise invoice.
  • No per-seat pricing. Unlimited team seats from Starter. Add your whole team to the inbox without a seat bill.
Full comparison

Intercom Fin pricing FAQ

How much does Intercom Fin cost per month?
Seats from $29/mo plus $0.99 per outcome, including “assumed resolutions”. For a small business with 500 AI chats a month and the badge removed, we estimate $350.75 a month (1 Essential seat + 325 outcomes). $29/seat (annual) plus $0.99 per outcome; assumes 65% of chats count as outcomes, including "assumed" ones.
Does Intercom Fin have a free plan?
No. Intercom Fin has no free plan on its public pricing page.
How does Intercom Fin bill for AI?
$0.99 per outcome, counted when a customer confirms, completes a workflow, or simply goes quiet for 24 hours. That is why the same traffic can cost more in a busy month, and why we show estimates at several volumes on this page.
Is there a cheaper Intercom Fin alternative?
Replied bills per conversation with a hard cap. At 500 AI chats a month it costs $29 (Starter), with branding removed and unlimited seats. Fin is a mature product with voice, phone and enterprise integrations. If you run a large support org already on Intercom or Zendesk, its depth may justify the price.

A flat bill you can read in one line.

Replied bills per conversation with a hard cap. Paste your URL and see it answer from your own pages.

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