A bill you know in advance
Replied Starter is $29/mo for 500 conversations. No per-resolution meter.
The Zendesk AI alternative · updated Oct 2026
Not $1.50 per resolution. A flat monthly price.
The enterprise helpdesk incumbent, with AI agents, Copilot and QA sold on top of per-agent plans. Here's an honest look at how Replied compares, including when Zendesk AI might suit you better.
Free plan · 14-day Growth trial · no credit card
At a glance
| Feature | Zendesk AI | Replied |
|---|---|---|
| Pricing model | Per agent + per resolution | Flat monthly plan |
| Per AI resolution | $1.50 to $2.00 | Included |
| Seats | $55 to $115 per agent | Unlimited from Starter |
| Setup | Admin configuration | Paste a URL |
| Free plan | No (14-day trial) | Yes |
Price at 500 AI chats / month
- Zendesk AI
- ≈ $535/mo
- Replied
- $29/mo
Zendesk AI: 1 Suite Team agent $55 + about 320 extra resolutions at $1.50, if 65% of 500 chats resolve. Replied: Starter, 500 conversations, branding removed, hard cap. Based on public pricing, Oct 2026.
Switch in 3 steps
- 1
Paste your URL
We learn your site from scratch, so there's nothing to export or migrate.
- 2
Run both side by side
Compare answers during your free 14-day trial.
- 3
Swap one script tag
Replace the Zendesk AI snippet with ours. Done.
What Zendesk AI users report
Common frustrations
- The most expensive per resolution in the market.
- Per-agent pricing adds up fast as the team grows.
- Advanced AI agents take real setup work.
- No free plan, only a 14-day trial.
Sourced from public pricing pages and customer reviews (G2, Capterra, Trustpilot, Reddit) as of Oct 2026.
Where Replied wins
Built to fix exactly that.
No seat fees
Unlimited teammates from Starter.
Live in a minute
Paste your URL and the agent is answering. No implementation project.
Works alongside Zendesk
Keep Zendesk for tickets if you like: handoffs can open a Zendesk ticket with the transcript.
Zendesk AI pricing
How Zendesk AI bills
Per agent seat, plus $1.50 (committed) or $2.00 (pay-as-you-go) per automated resolution.
Public list prices as of Oct 2026. Vendors change pricing often.
Compare with Replied pricingSuite Team
Billed annually, 5 automated resolutions per agent
$55/agent/mo
Suite Professional
Billed annually, 10 automated resolutions per agent
$115/agent/mo
Extra resolutions
Committed or pay-as-you-go, counted after 72 hours of no customer activity
$1.50 to $2.00
Copilot
Add-on
$50/agent/mo
When Zendesk AI might be the better choice
Zendesk is the deepest helpdesk for large support teams, with ticketing, QA, workforce management and a huge app marketplace. If you run a big multi-channel support org, it may be worth the price.
Switch from Zendesk AI in a minute.
Paste your URL and we learn your site from scratch, so there's nothing to migrate. Run both side by side during your free trial.