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Replied

Head to head · prices as of Oct 2026

Tidio vs Intercom Fin: which is right for a small business?

Tidio is built for small stores and adds its Lyro AI as a monthly add-on. Intercom Fin is built for larger support teams and bills $0.99 per outcome on top of per-seat pricing. For a small business, Tidio's bill is far more predictable; Fin's AI is more capable but its cost scales with every resolution.

Price both at your volumeAll comparisons

Side by side

Tidio compared with Intercom Fin
TopicTidioIntercom Fin
Pricing in one lineFrom $29/mo, but the Lyro AI agent is an add-on from $32.50/mo and Flows from $24.17/mo.Seats from $29/mo plus $0.99 per outcome, including “assumed resolutions”.
How AI is billedBillable conversations on the base plan, plus Lyro AI conversations sold as a tiered add-on$0.99 per outcome, counted when a customer confirms, completes a workflow, or simply goes quiet for 24 hours
Free plan50 billable conversations; 50 lifetime Lyro conversationsNo
Estimated bill at 500 AI chats$98+ (Growth + Lyro AI add-on)$350.75 (1 Essential seat + 325 outcomes)

Monthly bill at five traffic levels

Badge removed, 3 AI replies per chat, 65% of chats billed as resolved where a vendor charges per resolution. Replied shown as a third option.

Estimated monthly bills for Tidio, Intercom Fin and Replied
AI chats / monthTidioIntercom FinReplied
100$98+Growth + Lyro AI add-on$93.351 Essential seat + 65 outcomes$29Starter
500$98+Growth + Lyro AI add-on$350.751 Essential seat + 325 outcomes$29Starter
1,000$98+Growth + Lyro AI add-on$672.501 Essential seat + 650 outcomes$49Starter + 2 packs
2,500$339+Plus + Lyro AI add-on$1,637.751 Essential seat + 1,625 outcomes$99Growth
5,000$339+Plus + Lyro AI add-on$3,246.501 Essential seat + 3,250 outcomes$199Growth + 10 packs
  • Tidio: Lyro is an add-on from $39/mo for 50 AI conversations; prices for larger Lyro tiers aren't public, so above 50 this is a floor. Branding removal needs Growth.
  • Intercom Fin: $29/seat (annual) plus $0.99 per outcome; assumes 65% of chats count as outcomes, including "assumed" ones.
  • A “+” means the real bill is at least this much because higher tiers aren't public.

Choose Tidio if

You're a small e-commerce team that needs live chat plus social channels on a fixed budget.

Watch out for

  • AI is an add-on: base plan + Lyro + Flows is about $80/mo for a realistically automated store.
  • Automatic tier upgrades at 95% usage (reported).
  • The December 2024 repricing roughly doubled some customers' bills (reported).
Tidio pricing Tidio alternative

Choose Intercom Fin if

You run a mid-size support team with complex workflows and can absorb per-outcome pricing.

Watch out for

  • Bills are hard to predict: Reddit posts report jumps from $4K to $9K/mo and from $119 to $854/mo (reported).
  • Customers are charged for “assumed resolutions” when a visitor just stops replying.
  • Seat fees and add-ons stack on top of per-outcome charges.
Intercom Fin pricing Intercom Fin alternative

Tidio vs Intercom Fin FAQ

Is Tidio or Intercom Fin cheaper?
At 500 AI chats a month with the badge removed, we estimate Tidio at $98+ and Intercom Fin at $350.75, so Tidio is cheaper at that volume. The gap changes with traffic and reply length, so check the table above or the cost calculator for your numbers.
What is the main difference between Tidio and Intercom Fin?
Tidio is built for small stores and adds its Lyro AI as a monthly add-on. Intercom Fin is built for larger support teams and bills $0.99 per outcome on top of per-seat pricing. For a small business, Tidio's bill is far more predictable; Fin's AI is more capable but its cost scales with every resolution.
When should I choose Tidio?
You're a small e-commerce team that needs live chat plus social channels on a fixed budget. Tidio has a mature live-chat app with native Messenger, Instagram and WhatsApp channels. If omnichannel social inboxes matter most today, it's worth a look.
When should I choose Intercom Fin?
You run a mid-size support team with complex workflows and can absorb per-outcome pricing. Fin is a mature product with voice, phone and enterprise integrations. If you run a large support org already on Intercom or Zendesk, its depth may justify the price.
Is there an alternative to both?
Replied bills per conversation with a hard cap, includes a human inbox and removes its badge from $29. At 500 AI chats it costs $29 (Starter).

Not sold on either? Try a flat bill.

Replied bills per conversation with a hard cap, cites its sources and hands tricky chats to your team. Paste your URL to see it answer.

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