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Replied

Head to head · prices as of Oct 2026

Tidio vs Crisp: which is right for a small business?

Both are live-chat inboxes with an AI agent on top. Tidio sells its Lyro AI as a separate add-on; Crisp includes a small monthly AI credit in each plan, and Hugo stops answering when that credit runs out. Crisp prices per workspace with seat bands, so it gets expensive at the 11th agent; Tidio's AI cost grows with volume.

Price both at your volumeAll comparisons

Side by side

Tidio compared with Crisp
TopicTidioCrisp
Pricing in one lineFrom $29/mo, but the Lyro AI agent is an add-on from $32.50/mo and Flows from $24.17/mo.From $45/mo with ~90 AI conversations included; AI credits expire monthly.
How AI is billedBillable conversations on the base plan, plus Lyro AI conversations sold as a tiered add-onPrepaid AI credit, roughly $0.05–$0.10 per conversation; Hugo stops when credits run out
Free plan50 billable conversations; 50 lifetime Lyro conversations2 seats, no AI
Estimated bill at 500 AI chats$98+ (Growth + Lyro AI add-on)$295 (Plus)

Monthly bill at five traffic levels

Badge removed, 3 AI replies per chat, 65% of chats billed as resolved where a vendor charges per resolution. Replied shown as a third option.

Estimated monthly bills for Tidio, Crisp and Replied
AI chats / monthTidioCrispReplied
100$98+Growth + Lyro AI add-on$295Plus$29Starter
500$98+Growth + Lyro AI add-on$295Plus$29Starter
1,000$98+Growth + Lyro AI add-on$295Plus$49Starter + 2 packs
2,500$339+Plus + Lyro AI add-on$360Plus + 13 $5 AI top-ups$99Growth
5,000$339+Plus + Lyro AI add-on$500Plus + 41 $5 AI top-ups$199Growth + 10 packs
  • Tidio: Lyro is an add-on from $39/mo for 50 AI conversations; prices for larger Lyro tiers aren't public, so above 50 this is a floor. Branding removal needs Growth.
  • Crisp: Plans include prepaid AI credit (about 90, 450 and 1,350 conversations); top-ups estimated at the low end, ~$0.055 per conversation. White-label is on Plus.
  • A “+” means the real bill is at least this much because higher tiers aren't public.

Choose Tidio if

You sell on Shopify or WooCommerce and want ready-made store flows and a large app ecosystem.

Watch out for

  • AI is an add-on: base plan + Lyro + Flows is about $80/mo for a realistically automated store.
  • Automatic tier upgrades at 95% usage (reported).
  • The December 2024 repricing roughly doubled some customers' bills (reported).
Tidio pricing Tidio alternative

Choose Crisp if

You want an EU-hosted, omnichannel inbox (email, WhatsApp, Instagram, SMS) with a knowledge base and status page.

Watch out for

  • Seat cliffs: the 11th agent forces a jump from $95 to $295.
  • AI credits expire monthly, and Hugo stops answering when they run out.
  • Hugo takes work to tune.
Crisp pricing Crisp alternative

Tidio vs Crisp FAQ

Is Tidio or Crisp cheaper?
At 500 AI chats a month with the badge removed, we estimate Tidio at $98+ and Crisp at $295, so Tidio is cheaper at that volume. The gap changes with traffic and reply length, so check the table above or the cost calculator for your numbers.
What is the main difference between Tidio and Crisp?
Both are live-chat inboxes with an AI agent on top. Tidio sells its Lyro AI as a separate add-on; Crisp includes a small monthly AI credit in each plan, and Hugo stops answering when that credit runs out. Crisp prices per workspace with seat bands, so it gets expensive at the 11th agent; Tidio's AI cost grows with volume.
When should I choose Tidio?
You sell on Shopify or WooCommerce and want ready-made store flows and a large app ecosystem. Tidio has a mature live-chat app with native Messenger, Instagram and WhatsApp channels. If omnichannel social inboxes matter most today, it's worth a look.
When should I choose Crisp?
You want an EU-hosted, omnichannel inbox (email, WhatsApp, Instagram, SMS) with a knowledge base and status page. Crisp is a strong omnichannel inbox (WhatsApp, Instagram, SMS, email and more) with a knowledge base and status page. If you mainly need a human helpdesk, it's a solid choice.
Is there an alternative to both?
Replied bills per conversation with a hard cap, includes a human inbox and removes its badge from $29. At 500 AI chats it costs $29 (Starter).

Not sold on either? Try a flat bill.

Replied bills per conversation with a hard cap, cites its sources and hands tricky chats to your team. Paste your URL to see it answer.

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