Head to head · prices as of Oct 2026

Crisp vs Intercom Fin: which is right for a small business?

Crisp is a per-workspace inbox with a small AI credit included; Intercom is per-seat with $0.99 per Fin outcome. Crisp is much cheaper for small teams but Hugo stops when credit runs out; Fin keeps answering, and keeps billing.

Price both at your volume All comparisons

Side by side

Crisp compared with Intercom Fin
Topic	Crisp	Intercom Fin
Pricing in one line	From $45/mo with ~90 AI conversations included; AI credits expire monthly.	Seats from $29/mo plus $0.99 per outcome, including “assumed resolutions”.
How AI is billed	Prepaid AI credit, roughly $0.05–$0.10 per conversation; Hugo stops when credits run out	$0.99 per outcome, counted when a customer confirms, completes a workflow, or simply goes quiet for 24 hours
Free plan	2 seats, no AI	No
Estimated bill at 500 AI chats	$295 (Plus)	$350.75 (1 Essential seat + 325 outcomes)

Monthly bill at five traffic levels

Badge removed, 3 AI replies per chat, 65% of chats billed as resolved where a vendor charges per resolution. Replied shown as a third option.

Estimated monthly bills for Crisp, Intercom Fin and Replied
AI chats / month	Crisp	Intercom Fin	Replied
100	$295Plus	$93.351 Essential seat + 65 outcomes	$29Starter
500	$295Plus	$350.751 Essential seat + 325 outcomes	$29Starter
1,000	$295Plus	$672.501 Essential seat + 650 outcomes	$49Starter + 2 packs
2,500	$360Plus + 13 $5 AI top-ups	$1,637.751 Essential seat + 1,625 outcomes	$99Growth
5,000	$500Plus + 41 $5 AI top-ups	$3,246.501 Essential seat + 3,250 outcomes	$199Growth + 10 packs

Crisp: Plans include prepaid AI credit (about 90, 450 and 1,350 conversations); top-ups estimated at the low end, ~$0.055 per conversation. White-label is on Plus.
Intercom Fin: $29/seat (annual) plus $0.99 per outcome; assumes 65% of chats count as outcomes, including "assumed" ones.
A “+” means the real bill is at least this much because higher tiers aren't public.

Choose Crisp if

You're a small team that wants an affordable omnichannel inbox and light AI.

Watch out for

Seat cliffs: the 11th agent forces a jump from $95 to $295.
AI credits expire monthly, and Hugo stops answering when they run out.
Hugo takes work to tune.

Crisp pricing Crisp alternative

Choose Intercom Fin if

You need a mature AI agent for high volumes and enterprise integrations, and budget per outcome.

Watch out for

Bills are hard to predict: Reddit posts report jumps from $4K to $9K/mo and from $119 to $854/mo (reported).
Customers are charged for “assumed resolutions” when a visitor just stops replying.
Seat fees and add-ons stack on top of per-outcome charges.

Intercom Fin pricing Intercom Fin alternative

Crisp vs Intercom Fin FAQ

Is Crisp or Intercom Fin cheaper?

At 500 AI chats a month with the badge removed, we estimate Crisp at $295 and Intercom Fin at $350.75, so Crisp is cheaper at that volume. The gap changes with traffic and reply length, so check the table above or the cost calculator for your numbers.

What is the main difference between Crisp and Intercom Fin?

When should I choose Crisp?

You're a small team that wants an affordable omnichannel inbox and light AI. Crisp is a strong omnichannel inbox (WhatsApp, Instagram, SMS, email and more) with a knowledge base and status page. If you mainly need a human helpdesk, it's a solid choice.

When should I choose Intercom Fin?

You need a mature AI agent for high volumes and enterprise integrations, and budget per outcome. Fin is a mature product with voice, phone and enterprise integrations. If you run a large support org already on Intercom or Zendesk, its depth may justify the price.

Is there an alternative to both?

Replied bills per conversation with a hard cap, includes a human inbox and removes its badge from $29. At 500 AI chats it costs $29 (Starter).

Not sold on either? Try a flat bill.

Replied bills per conversation with a hard cap, cites its sources and hands tricky chats to your team. Paste your URL to see it answer.

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