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Replied

Head to head · prices as of Oct 2026

Chatbase vs Tidio: which is right for a small business?

Chatbase is an AI-first builder: you train an agent on your content and pay in message credits. Tidio is a live-chat app for stores with the Lyro AI agent sold as an add-on. Chatbase usually costs less for pure AI answering until you remove its badge ($99/mo); Tidio is stronger if your team lives in live chat and social inboxes.

Price both at your volumeAll comparisons

Side by side

Chatbase compared with Tidio
TopicChatbaseTidio
Pricing in one lineFrom $40/mo for 700 message credits; branding removal is a $99/mo add-on.From $29/mo, but the Lyro AI agent is an add-on from $32.50/mo and Flows from $24.17/mo.
How AI is billedMessage credits; reviewers report one reply costs 2–6 credits depending on the modelBillable conversations on the base plan, plus Lyro AI conversations sold as a tiered add-on
Free plan50 credits, 1 agent; agents deleted after 14 days of inactivity50 billable conversations; 50 lifetime Lyro conversations
Estimated bill at 500 AI chats$179 (Hobby + 1 credit pack + branding removal)$98+ (Growth + Lyro AI add-on)

Monthly bill at five traffic levels

Badge removed, 3 AI replies per chat, 65% of chats billed as resolved where a vendor charges per resolution. Replied shown as a third option.

Estimated monthly bills for Chatbase, Tidio and Replied
AI chats / monthChatbaseTidioReplied
100$139Hobby + branding removal$98+Growth + Lyro AI add-on$29Starter
500$179Hobby + 1 credit pack + branding removal$98+Growth + Lyro AI add-on$29Starter
1,000$249Standard + branding removal$98+Growth + Lyro AI add-on$49Starter + 2 packs
2,500$409Standard + 4 credit packs + branding removal$339+Plus + Lyro AI add-on$99Growth
5,000$599Pro + branding removal$339+Plus + Lyro AI add-on$199Growth + 10 packs
  • Chatbase: 1 credit per reply on the default model (premium models cost more), so 1,500 credits. Extra credits $40 per 1,000; branding removal $99/mo.
  • Tidio: Lyro is an add-on from $39/mo for 50 AI conversations; prices for larger Lyro tiers aren't public, so above 50 this is a floor. Branding removal needs Growth.
  • A “+” means the real bill is at least this much because higher tiers aren't public.

Choose Chatbase if

You mainly want AI answers trained on your site and docs, and you can live with credit math.

Watch out for

  • Credit burn is confusing: a single reply can cost 2–6 credits depending on the model.
  • Steep jump from Hobby ($40) to Standard ($150) to get the helpdesk and API.
  • Removing branding costs an extra $99/mo; extra agents are $25/mo each.
Chatbase pricing Chatbase alternative

Choose Tidio if

You run an e-commerce store, want Messenger, Instagram and WhatsApp in one inbox, and humans answer most chats.

Watch out for

  • AI is an add-on: base plan + Lyro + Flows is about $80/mo for a realistically automated store.
  • Automatic tier upgrades at 95% usage (reported).
  • The December 2024 repricing roughly doubled some customers' bills (reported).
Tidio pricing Tidio alternative

Chatbase vs Tidio FAQ

Is Chatbase or Tidio cheaper?
At 500 AI chats a month with the badge removed, we estimate Chatbase at $179 and Tidio at $98+, so Tidio is cheaper at that volume. The gap changes with traffic and reply length, so check the table above or the cost calculator for your numbers.
What is the main difference between Chatbase and Tidio?
Chatbase is an AI-first builder: you train an agent on your content and pay in message credits. Tidio is a live-chat app for stores with the Lyro AI agent sold as an add-on. Chatbase usually costs less for pure AI answering until you remove its badge ($99/mo); Tidio is stronger if your team lives in live chat and social inboxes.
When should I choose Chatbase?
You mainly want AI answers trained on your site and docs, and you can live with credit math. Chatbase supports more channels today (voice, WhatsApp, Instagram, Messenger, email) and a wider model picker. If you need phone or WhatsApp support right now, it may be the better fit.
When should I choose Tidio?
You run an e-commerce store, want Messenger, Instagram and WhatsApp in one inbox, and humans answer most chats. Tidio has a mature live-chat app with native Messenger, Instagram and WhatsApp channels. If omnichannel social inboxes matter most today, it's worth a look.
Is there an alternative to both?
Replied bills per conversation with a hard cap, includes a human inbox and removes its badge from $29. At 500 AI chats it costs $29 (Starter).

Not sold on either? Try a flat bill.

Replied bills per conversation with a hard cap, cites its sources and hands tricky chats to your team. Paste your URL to see it answer.

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